FAQ
Curiosity is highly encouraged at MAGNA-TILES! Here are a few of the questions we get the most along with our team's best answers. If you don't see what's on your mind, Contact Us.
Putting Safety First
The MAGNA-TILES stamp on every tile reflects our promise to provide safe, high-quality magnetic shapes. Don’t settle for imitations.
Are MAGNA-TILES sets safe for my child or classroom?
Yep! All MAGNA-TILES products comply with U.S., E.U., and other international safety regulations, and they exceed all requirements for testing and product safety. This includes rigorous durability, material quality, and heavy elements testing to ensure all MAGNA-TILES products are safe and can stand up to years of use. In our company’s 25+ year history, we have never had a product recall. To ensure the safest play, active adult supervision is recommended – especially for young children who may put tiles or blocks into their mouths. We encourage parents to check their MAGNA-TILES pieces (and any other toys) regularly for loose or broken parts. Again, if tiles are found to be damaged, please contact us. Note: In the event any magnet is inhaled or ingested, medical treatment should be sought immediately. Call 9-1-1 as soon as possible if your child inhales or swallows any magnet at any time.
What are MAGNA-TILES pieces made of?
All MAGNA-TILES are made with food-grade MABS plastic that’s:
- BPA-free
- Phthalate-free
- Latex-free
- Non-toxic
We’ve used the same premium material since 1997 to ensure long-lasting safety, durability, and those bright, glossy colors kids love.
What types of magnets are inside MAGNA-TILES?
MAGNA-TILES are built using high-quality ceramic (ferrite) magnets, which are:
- Strong
- Durable
- Resistant to corrosion and demagnetization
⚠️ Note: Exposure to temperatures above 480°F can reduce magnetic strength. While rare, it’s something to be aware of.
Are MAGNA-TILES CPSIA compliant?
Absolutely. MAGNA-TILES products are fully compliant with the Consumer Product Safety Improvement Act (CPSIA), including regulations for lead and other materials.
We’re committed to meeting, and exceeding, all current and future safety standards so parents and educators can choose MAGNA-TILES with confidence.
Where are MAGNA-TILES products made?
All MAGNA-TILES products are proudly designed in the U.S., just outside Chicago, Illinois.
We partner with a trusted global network of manufacturers located in:
- Indonesia
- China
- India
- The Philippines
Each partner meets or exceeds rigorous safety and quality standards.
Building Set Basics
Our building sets engage kids and adults alike. Each one is designed to support countless hours of hands-on construction, open-ended learning, and imaginative adventure.
What ages are MAGNA-TILES sets right for?
MAGNA-TILES sets are perfect for kids ages 3 and up—and anyone with a playful heart and big imagination. Whether you’re just starting out or rediscovering the joy of building, MAGNA-TILES make every playtime new and exciting.
What makes MAGNA-TILES building sets different from others?
MAGNA-TILES stand apart thanks to our unwavering commitment to safety and durability:
- Made with non-toxic, food-grade materials
- Undergo frequent, rigorous safety testing
- Feature our signature rivets for extra reinforcement
- Designed with a crisscross lattice structure for internal support—so they hold strong even when stepped on or dropped
No shortcuts. No compromises. Just safe, strong, endlessly creative play.
Does my MAGNA-TILES purchase come with a warranty?
Yes! All MAGNA-TILES sets are covered by a 1-year limited warranty, one of the best in the industry.
We honor this warranty no matter where you purchased your set, whether from our website or an authorized retailer, as long as you can provide a valid proof of purchase and supporting photos.
What should I do if my MAGNA-TILES pieces are damaged?
If your tiles are damaged during normal use, please contact us right away and our team will be happy to help.
For safety, never allow children to play with broken toys, including damaged tiles. Our tiles are designed to handle big builds and tumbles, but we recommend:
- Avoid stepping on or throwing them
- Store them in the MAGNA-TILES Storage Bin to keep them safe from harm and sneaky supervillains
REMINDER: All MAGNA-TILES sets purchased through our official online store or an authorized retailer include a 1-year limited warranty, one of the best in the industry.
Please contact us for any questions or concerns.
What makes MAGNA-TILES play educational?
Playtime with MAGNA-TILES builds more than just towers. It helps develop essential skills across multiple domains:
STEAM & Academic Learning
- Math, science, geometry, spatial thinking
- Pattern recognition, sorting, color & shape identification
Social Skills
- Cooperation, communication, pretend play, and turn-taking
Motor Skills
- Hand-eye coordination, grip strength, fine motor development
Cognitive Skills
- Problem-solving, critical thinking, curiosity
Emotional Skills
- Frustration tolerance, resilience, confidence-building
How are MAGNA-TILES used in classrooms?
MAGNA-TILES were born in the classroom, literally during a geometry lesson! Today, teachers use them to:
- Introduce letters, numbers, shapes, and colors
- Reinforce math, geometry, and STEAM concepts
- Build collaboration and problem-solving skills
They’re a powerful hands-on tool for all ages and developmental levels. Educators, reach out here to learn how to bring MAGNA-TILES to your classroom.
How big are MAGNA-TILES pieces?
Each MAGNA-TILES piece has a 3-inch base measurement, perfectly sized for small hands to pick up and build with confidence.
Are MAGNA-TILES sets compatible with each other?
Yes! All MAGNA-TILES sets are fully compatible with one another. You can mix, match, and combine them for limitless creations.
My set didn’t include instructions, what now?
No worries, you didn’t miss anything! MAGNA-TILES are designed for open-ended play, so we don’t include instruction manuals.
That means no rules, no limits, just pure creativity.
My child is new to MAGNA-TILES, do they need help getting started?
They might at first, but they’ll be out-building you in no time! Try starting with:
- Simple stacking
- Building a cube
- Making a small house or garage for their toys
💡 Need more ideas?
Find us on Instagram, Facebook, and Pinterest for fun builds from our community. Tag your own creations with #magnatiles for a chance to be featured!
Using and Caring for Your Playsets
Want to get the most out of your MAGNA-TILES investment? Just follow these easy tips for use, cleaning, and storage.
Are MAGNA-TILES waterproof?
No, MAGNA-TILES are not waterproof and should never be submerged, held under running water, or used in pools, bathtubs, or any body of water.
If water does get inside a piece:
- Stand the tile upright against a wall to let it drain and dry naturally.
- There’s no safety risk, but exposure to water may lead to mold, mildew, or rust over time.
For best results, keep your tiles on dry land and out of the bath.
What’s the best way to clean MAGNA-TILES?
Cleaning is simple:
- Wipe gently with a damp cloth
- Or use a mild, non-abrasive cleaner
Avoid:
- Harsh chemicals
- Submerging the pieces
- Soaking in any liquid
For schools, camps, or organizations:
- Rotate and wipe batches of tiles every 72 hours to keep things clean and safe.
How should I store MAGNA-TILES?
Proper storage helps preserve your tiles and keeps play spaces tidy:
- Store in a dry area away from heat sources
- Keep pieces off the floor, especially around children under 3
- Choose storage based on the number of sets you have
Recommended:
MAGNA-TILES Storage Bin — A fun, dual-purpose option that keeps tiles secure and encourages imaginative play.
Other storage ideas:
- Clear plastic bins
- Woven baskets
- Low shelving with labeled containers
Ordering MAGNA-TILES
Whether you shop online or in person, getting your hands on MAGNA-TILES® products is easy.
Where can I buy MAGNA-TILES besides magnatiles.com?
MAGNA-TILES are available:
- At thousands of independent toy stores
- At major retailers like Target, Walmart and Barnes & Noble
- Online at Amazon
- Internationally in select locations
Contact Us for help placing an order.
Do you ship internationally?
Not at this time.
Currently, magnatiles.com ships within the U.S. only.
But don’t worry, MAGNA-TILES products are available in stores worldwide.
How can I track my order?
Once your order ships, you’ll receive an email with your tracking number.
You can also:
- Log into your magnatiles.com account
- Check your courier’s website for updates
Note: It may take up to 24 hours for your tracking number to appear in the system.
When will I receive my MAGNA-TILES order?
- Most orders ship within one business day after successful payment.
- Orders are processed Monday–Friday by 3:00 p.m. CST
- No shipments go out on weekends or holidays.
How much does shipping cost?
- Free shipping on U.S. orders over $50 (after tax and discounts)
- Orders under $50: Shipping costs are based on weight and distance
Can I change or cancel my order?
We get it, sometimes plans change.
If you need to cancel or update your order, contact us right away.
Please note:
- We can’t make changes once the order has been picked up by UPS.
- For returns or reorders, our team is happy to assist.
Shipping Address Correction Policy
We understand that mistakes can happen when entering shipping details. If you’ve submitted an incorrect delivery address with your order, please review our policy below:
Important Notes:
- We cannot guarantee address changes once an order has been processed or shipped.
- If your order has already been dispatched, you may be responsible for any additional fees related to return-to-sender shipments or re-delivery.
- MAGNA-TILES is not responsible for delayed or undeliverable packages due to incorrect address submissions.
Address Correction Fee:
A fee will be applied to your order for any address correction that requires rerouting, reshipping, or manual carrier updates.
- This fee may fluctuate depending on the carrier, shipping method, new address location and/or the timing of the correction.
- We will notify you of the applicable fee before proceeding with the change.
How to Request an Address Change:
If you notice an error in your shipping address, please contact our Customer Service team as soon as possible at info@magnatiles.com or through our contact form.
If you have any questions or need immediate help, don’t hesitate to contact us—we’re here to assist!
Can I return my order?
Absolutely!
Returns & Exchanges
At MAGNA-TILES, we stand behind the quality of our products. If you're not completely satisfied, we’re here to help.
To start a return, log in to your account, go to your order history, and submit a return request directly from your order. Once your request is approved, we’ll send you a return shipping label by email or provide a link for you to print it.
Checked out as a guest? No problem, if you have the email address used for your order, you’re still eligible to request a return.
Return Window
Returns are accepted within 90 days of purchase or delivery for most items. Returns must be from within the U.S. and include valid proof of purchase.
Please note that we charge a flat fee of $6.99 to the cost of return shipments.
Eligible Items
- Shipping fees are non-refundable.
- Returns and exchanges are not available for gift recipients.
Unopened Items
- Must be returned in original, unopened packaging.
- Eligible for a *full refund. (*full refund applies to the cost of the product only and does not include shipping)
- Return shipping may be the customer’s responsibility depending on the reason for return.
Opened Items
- May be exchanged only.
- Must include the original receipt or packing slip.
- Exchanges must be requested within 90 days.
Proof of Purchase
We accept the following:
- Order number
- Original packing slip
- Email confirmation/receipt
Refunds
Once your return is received and inspected, we’ll notify you via email. Approved refunds will be issued to the original form of payment within 10 business days.
Shipping and Return Adjustments
Orders that qualify for free shipping with a merchandise subtotal of $50 or more are subject to review if items are returned. If a return causes the order total to fall below the $50 free shipping threshold, the original shipping cost will be deducted from your refund.
Return Address
MAGNA-TILES
Attn: Returns
101 E. Crossroads Pkwy, Suite C
Bolingbrook, IL 60440
Do you price match?
Yes, we offer a 7-day price match guarantee. If you find a lower price on an identical item from an authorized retailer, we’ll match it.
What we’ll need:
- A valid receipt image or link to the lower-priced item
Reach out and we’ll take care of the rest.
I have a product idea. Who do I talk to?
We love innovation!
If you’ve got an idea to improve MAGNA-TILES or create something new, reach out to us here. We’re always open to bright ideas.
How do I become a retailer?
Let’s partner up!
If you’re interested in becoming a MAGNA-TILES retailer, Contact Us.
Advanced Bundler
Our Advanced Bundler lets you create a custom MAGNA-TILES set in 3 easy steps — pick your favorites, build your bundle, and unlock automatic discounts based on your cart total.
How do I build a bundle?
You’ll choose one item from each step:
Step 1 — Building Basics
Start with a core set
Step 2 — Loved by Kids
Add a fan-favorite themed set
Step 3 — Finishing Touch
Finish your bundle with an accessory or add-on
How many items do I need to get a discount?
You must add at least 3 items to your cart — one from each step — to qualify for a bundle discount.
How do the discounts work?
Your discount is based on your bundle cart subtotal (before shipping and taxes):
Tier 1 — $100–$150 → 12% off
Tier 2 — $151–$200 → 15% off
Tier 3 — $200+ → 20% off
Your discount is automatically applied at checkout once your cart qualifies.
Can I add more than 3 items?
Yes — you can add more than 3 items to your cart, and the higher your subtotal, the bigger the discount tier you can unlock.
Can I combine this with other promotions?
No — bundle discounts can’t be stacked with other promo codes and vice-versa.
Why build a bundle?
- Save up to 20%
- Curate a great mix of core pieces, themed fun, and accessories
- More tiles = more creativity and longer playtime
