Terms of service

Last updated: June 4, 2026

Welcome to MAGNA-TILES®! These Terms of Service ("Terms") govern your use of our website, products, and services offered at www.magnatiles.com (the "Site"), operated by MVW Holdings, Inc. ("Company," "we," "us," or "our"). Please read these Terms carefully before using the Site. By accessing or using any part of the Site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions herein, then you may not access the Site or use any services.

IMPORTED AND DISTRIBUTED BY MVW HOLDINGS, INC. 101 E. CROSSROADS PKWY, UNIT C, BOLINGBROOK, IL 60440

IMPORTED AND DISTRIBUTED IN EURPOE BY MVW HOLDINGS, INC. ZEKERINGSTRAAT 17A, AMSTERDAM 1014 BM, NETHERLANDS

1. Eligibility and User Conduct

By using our Site, you affirm that you are at least the age of majority in your state or province of residence or that you have given us your consent to allow any of your minor dependents to use this Site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You agree not to transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your services.

2. Modifications to the Terms

We reserve the right to update, change, or replace any part of these Terms by posting updates or changes to our Site. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.

3. Online Store Terms

By agreeing to these Terms, you represent that you are legally capable of entering into binding contracts. You may not use our products for any unauthorized or illegal purpose. Violation of any of the Terms will result in termination of your access.

4. Product Information and Availability

All products and services on the Site are subject to availability and we reserve the right to limit the quantities of any products or services that we offer. Descriptions of products and product pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

5. Pricing, Billing, and Order Accuracy

We reserve the right to refuse any order placed with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, or orders that use the same billing and/or shipping address.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. We may use third-party payment processors and tax processors, and your data may be shared securely with those vendors for the purpose of fulfilling your order in accordance with our Privacy Policy .

6. Accuracy of Content

We attempt to ensure that information on the Site is complete, accurate, and current. Despite our efforts, the information on the Site may occasionally be inaccurate, incomplete, or out of date. We make no representation as to the completeness or accuracy of any information on the Site.

7. Third-Party Tools and Services

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement.

Certain content, products, and services available via our Service may include materials from third parties. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

8. User Comments, Feedback, and Submissions

If you submit content (e.g., contest entries, creative ideas, suggestions, proposals, plans, or other materials), you agree that we may edit, copy, publish, distribute, translate and otherwise use any comments that you forward to us without restriction. We are under no obligation to maintain comments in confidence, to pay compensation, or to respond.

You agree that your comments will not violate any third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights.

9. Personal Information and Privacy Compliance

Your submission of personal information through the store is governed by our Privacy Policy, which is compliant with both GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act). You have the right to access, correct, delete, or restrict the use of your personal data and can exercise these rights by contacting us at info@magnatiles.com.

We use cookies and similar technologies to enhance your experience, analyze traffic, and for marketing purposes. You can adjust your preferences via our cookie consent tool powered by OneTrust.

10. Accessibility

We are committed to making our website accessible and user-friendly for everyone, including people with disabilities. If you are having difficulty viewing or navigating the content on this website or notice any content, feature, or functionality that you believe is not fully accessible, please contact us at info@magnatiles.com with “Accessibility” in the subject line. We take your feedback seriously and will consider it as we evaluate ways to accommodate all our customers.

11. Intellectual Property

All content on the Site (including but not limited to text, graphics, logos, images, and software) is the property of MAGNA-TILES or its content suppliers and is protected by United States and international copyright laws. You may not use our intellectual property without our express written consent.

12. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. All products and services delivered to you through the Site are provided 'as is' and 'as available' for your use, without any warranties or conditions of any kind.

In no case shall MAGNA-TILES, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages.

13. Indemnification

You agree to indemnify, defend and hold harmless MAGNA-TILES and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand.

14. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

15. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services.

16. Entire Agreement

These Terms and any policies or operating rules posted by us on this Site or in respect to The Service constitute the entire agreement and understanding between you and us.

17. Governing Law

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States and the State of Illinois, without regard to conflict of law principles.

18. Contact Information

Questions about the Terms of Service should be sent to us at:

Email: info@magnatiles.com
Address: 101 E Crossroads Pkwy, STE C, Bolingbrook IL 60440, United States
Phone: 708-246-7209
Business Registration Number: 85-4017797

MAGNA-TILES REWARDS — Loyalty Program Policy/Terms of Service

Program Overview

MAGNA-TILES REWARDS (“Program”) is the official loyalty and VIP rewards program for MAGNA-TILES customers. Members earn MAGNA-POINTS through eligible purchases and approved engagement activities, redeem points for rewards, and unlock exclusive VIP experiences and benefits.

Participation in the Program is subject to the terms outlined below. MAGNA-TILES reserves the right to modify, suspend, or terminate the Program or any Program benefits at any time. The Program is void where prohibited by law.

1. Program Eligibility & Enrollment

Eligibility

The Program is open to customers with a valid MAGNA-TILES customer account.

Membership Requirements

Customers must create or activate a customer account to:

Earn and redeem MAGNA-POINTS
Access VIP tiers and benefits
Track rewards and expiration dates
Receive loyalty communications
Receive personalized family and birthday communications (if enrolled in optional Family Birthday Club features)

Guest customers may earn eligible points from purchases or promotions but must activate an account to redeem rewards or access Program features.

Account Limitations

Only US-based customers are eligible to participate in MAGNA-TILES Rewards?
Limit one Program account per individual. MAGNA-TILES reserves the right to restrict multiple accounts created within one household to circumvent limits, referral rules, or reward caps.
Duplicate, fraudulent, or abusive accounts may be suspended or terminated at MAGNA-TILES’ where reasonably necessary.

2. MAGNA-POINTS Economy

MAGNA-POINTS Value & Nature

1 “MAGNA-POINT” = *$0.05

*This is a fixed value

MAGNA-POINTS are promotional loyalty rewards, have no cash value, and are not redeemable for cash except where required by law.

Redemption Increments

100 points = $5 off
200 points = $10 off
300 points = $15 off
400 points = $20 off
500 points = $25 off

MAGNA-TILES reserves the right to adjust redemption values and thresholds at any time.

3. Earning MAGNA-POINTS

Purchase Earnings

Members earn MAGNA-POINTS on eligible purchases based on VIP tier status. Points become available upon delivery of the eligible order. If a return causes a redeemed-points transaction to become ineligible, the account may show a negative balance, and future earnings may be applied to offset that balance. Fractional points, if any, are rounded up to the nearest point.

Apprentice

1 point per $1 spent

Creator

1.25 points per $1 spent

Master

1.5 points per $1 spent

Points Calculation Policy

Points are earned on:

Merchandise subtotal only
After discounts are applied
Before taxes and shipping

· Eligible spend excludes taxes, shipping charges, gift card purchases, refunded orders, canceled orders, and unauthorized transactions.

Points are not earned on:

Taxes
Shipping charges
Gift cards
Refunded purchases
Purchases using rewards
Purchases made with store credit
Wholesale or B2B orders (if applicable)

Only out of pocket amount qualifies

4. VIP Tier Structure

Apprentice

Qualification

$0+ rolling 12-month qualifying spend
Must enroll in MAGNA-TILES REWARDS

Benefits

1 point per $1 spent
50 birthday bonus points
Double points promotional events
Access to the MAGNA-TILES Play Promise

Creator

Qualification

$150+ rolling 12-month qualifying spend

Benefits

1.25 points per $1 spent
100 birthday bonus points
Double points promotional events
Access to the MAGNA-TILES Play Promise
2-week early access to select product launches

Master

Qualification

$300+ rolling 12-month qualifying spend

Benefits

1.5 points per $1 spent
200 birthday bonus points
Double points promotional events
Access to the MAGNA-TILES Play Promise
2-week early access to select product launches
Surprise & Delight gifting experiences

MAGNA-TILES will include no fewer than two (2) Surprise & Delight gifts annually for eligible Master members. Gifts are selected and distributed at MAGNA-TILES’ discretion and are not guaranteed with every order.

5. VIP Qualification Window

Rolling 12-Month Qualification

VIP tier eligibility is evaluated on a rolling 12-month basis.

Customers must maintain the required qualifying spend within the previous 12 months to retain their VIP tier status.

Tier status is evaluated monthly based on the previous 12 months of qualifying spend.

If a member no longer meets the threshold, the new tier becomes effective on the first day of the following month.

Temporary review delays may occur due to returns or order verification.

Qualifying activity begins accumulating on June 15, 2026, the official launch date of the MAGNA-TILES REWARDS Program.

MAGNA-TILES reserves the right to modify qualification thresholds, tier structures, benefits, or program terms at any time without prior notice.

6. SMS Marketing Reward Disclosure

Customers who choose to subscribe to MAGNA-TILES SMS marketing may be eligible to receive MAGNA-POINTS or other promotional rewards associated with enrollment. Membership in the MAGNA-TILES Rewards Program does not require consent to promotional SMS.

By enrolling in SMS marketing and accepting associated loyalty rewards, customers acknowledge that MAGNA-TILES may use their information in accordance with the MAGNA-TILES Privacy Policy.

If a member receives a one-time SMS enrollment reward, unsubscribing from marketing SMS will not by itself forfeit previously earned core loyalty points, though future SMS-specific promotions may not be available.

Loyalty point balance updates and reward notifications may also be sent via SMS.

SMS Consent Language

By subscribing to MAGNA-TILES SMS marketing, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders, loyalty updates, promotions) from MAGNA-TILES at the mobile number used when signing up. Consent is not a condition of purchase. Msg & data rates may apply. Message frequency varies. Reply STOP to cancel or HELP for help.

MAGNA-TILES Privacy Policy

7. One-Time Reward Limitations

The following rewards are limited to one redemption per customer account/household for the lifetime of the Program:

Account signup reward
Email signup reward
SMS signup reward
Facebook like reward
Facebook Group join reward
Instagram follow reward
Profile completion reward

MAGNA-TILES reserves the right to revoke points earned through fraudulent, incomplete, duplicate, or misleading submissions.

8. Birthday Rewards

Member Birthday Reward

Members may register one personal birthday associated with their MAGNA-TILES REWARDS account through the ‘Ways to Earn’ section.

Eligible members may receive birthday bonus MAGNA-POINTS or promotional rewards annually based on their VIP tier status.

Birthday rewards:

Are limited to one redemption per customer account per calendar year
May only be redeemed during the eligible birthday reward window
Cannot be transferred, exchanged, or redeemed for cash

MAGNA-TILES reserves the right to request verification or remove fraudulent birthday entries at its discretion.

Optional: Family Birthday Club

Members may optionally participate in the MAGNA-TILES Family Birthday Club by providing limited family birthday information, including birth month and birth year for personalization purposes. MAGNA-TILES collects limited family birthday information solely to personalize rewards, recommendations, and family experiences within the Program. MAGNA-TILES does not knowingly allow children to create loyalty accounts or directly submit personal information through the Program. Members may update or delete family birthday information at any time by emailing info@magnatiles.com or by using our Contact Us form.

The Family Birthday Club allows MAGNA-TILES to provide:

Personalized birthday rewards
Age-relevant product recommendations
Celebration reminders
Birthday-themed content and offers

Participation in the Family Birthday Club is optional and is not required for participation in MAGNA-TILES REWARDS.

Family Birthday Club Guidelines:

Members may submit birthday information for up to five (5) children per household.
Members should only submit information for children for whom they are the parent or legal guardian.
Birthday rewards, promotions, or experiences associated with the Family Birthday Club are issued at MAGNA-TILES’ discretion.
MAGNA-TILES reserves the right to limit, modify, or discontinue Family Birthday Club benefits at any time.

Birthday information provided through the Family Birthday Club is used solely for personalization, loyalty experiences, and marketing communications in accordance with the MAGNA-TILES Privacy Policy.

MAGNA-TILES reserves the right to remove fraudulent, duplicate, or misleading birthday submissions.

9. Referral Program

Give $20, Get $20

Eligible members may refer new customers to MAGNA-TILES.

Referral Offer

Referred customer receives $20 off their first purchase of *$150+
Referring member receives $20 off a future eligible purchase after the referral purchase is completed and verified

* excludes taxes and shipping costs, consistent with how points are earned on pre-tax and pre-shipping cart totals.

Referral Program Limitations

To protect the integrity of the Program:

Referral rewards are capped at ten (10) successful referrals per customer account per rolling 12-month period
Self-referrals are prohibited
Duplicate accounts, fake accounts, or fraudulent referrals are prohibited
Referred customers *must qualify as new customers
Referral rewards may be delayed pending verification and applicable return windows
Referral links may not be published, distributed, or shared on commercial coupon websites, paid promotion platforms, or public deal forums without prior authorization from MAGNA-TILES.

· MAGNA-TILES reserves the right to invalidate referrals, revoke rewards, or suspend accounts associated with unauthorized referral distribution or promotional abuse.

* To qualify as new customer:

· No prior purchase made from magnatiles.com

· No prior account registered with magnatiles.com

· No email/phone/address overlap with an existing customer account associated with magnatiles.com

· No same payment instrument or shipping address associated with a previous purchase on magnatiles.com

MAGNA-TILES reserves the right to revoke referral rewards or suspend accounts associated with abuse or suspicious activity.

10. Points Expiration Policy

Rolling FIFO Expiration

MAGNA-POINTS expire individually based on when they were earned using a First-In, First-Out (“FIFO”) structure.

Each point transaction expires exactly 12 months after the original earn date.

When points are redeemed, the oldest available points are used first.

MAGNA-TILES may send expiration reminder emails prior to point expiration but is not responsible for unredeemed expired pointspro

11. Reward Redemption Rules

Reward Types

Rewards may be issued in the form of:

Discount codes
Promotional offers
Product rewards
Free shipping rewards
Exclusive experiences

Additional Information

· Points are non-transferable except where required by law or approved by MAGNA-TILES

· Rewards account closure forfeits unused points and tier status.

· MAGNA-TILES may permit correction/merge in limited duplicate-account cases

Discount Stacking

Redeemed rewards, discount codes, or promotional offers may be subject to separate expiration dates and terms disclosed at the time of issuance.

Unless otherwise specified, loyalty rewards may combine with:

Product-level discounts and sale items
Automatic product discounts
Free shipping offers

Certain promotions, sitewide discounts or product category exclusions may prohibit stacking at MAGNA-TILES' discretion.

12. Early Access Policy

Select VIP members may receive early access to product launches, collections, or promotional events.

Early access inventory is limited and not guaranteed.

MAGNA-TILES reserves the right to modify launch timing, product availability, or access eligibility at any time.

13. The MAGNA-TILES Play Promise

All authentic MAGNA-TILES sets are backed by our 1-Year Limited Warranty — a commitment designed to support long-lasting creative play.

We proudly support products purchased directly from MAGNA-TILES or through authorized retailers. Warranty coverage applies only to purchases made through authorized sales channels.

To submit a warranty claim request, customers must provide:

Valid proof of purchase
Supporting photos of the product and issue
Any additional information reasonably requested by our Customer Experience team

Warranty support is intended for product issues resulting from normal intended household use.

The MAGNA-TILES Play Promise does not cover:

Normal cosmetic wear and tear
Intentional misuse or abuse
Lost or discarded pieces
Damage caused by improper storage, accidents, pets, or unauthorized modifications
Commercial, institutional, or classroom use unless otherwise approved
Repeated or excessive replacement requests

Replacement approvals, product substitutions, and support resolutions are determined at the discretion of MAGNA-TILES.

MAGNA-TILES reserves the right to deny claims, limit replacements, or revoke warranty support in cases of suspected fraud, abuse, or misuse of the Program.

14. Returns, Refunds & Adjustments

If an order is:

Returned – either partial or in full
Refunded
Canceled
Charged back

MAGNA-POINTS earned from that purchase may be removed or adjusted accordingly.

MAGNA-TILES reserves the right to invalidate rewards redeemed through refunded or fraudulent purchases. A return may drive a negative Points balance on your MAGNA-TILES Rewards account. Product exchanges will not impact Points.

15. Abuse, Fraud & Enforcement Policy

MAGNA-TILES reserves the right to monitor Program participation and investigate behavior deemed abusive, fraudulent, manipulative, or inconsistent with the intended spirit of the Program. MAGNA-TILES may request additional information to verify account ownership or eligibility.

Prohibited activities may include:

Creating multiple accounts
Self-referrals
Referral farming
Fake birthdays, child profiles, or misleading household information
Exploiting technical loopholes
Excessive returns or refund abuse
Resale activity intended to manipulate Program benefits
Unauthorized commercial use of rewards

MAGNA-TILES may, at its sole discretion:

Remove points
Reverse rewards
Downgrade VIP status
Suspend or terminate accounts
Disqualify members from future participation

without prior notice.

16. Program Changes & Termination

MAGNA-TILES reserves the right to:

Modify Program structure
Change earning rates
Adjust reward values
Update expiration rules
Change VIP thresholds
Suspend or terminate the Program

at any time and without prior notice where permitted by law.

For returns, please refer to our Refund Policy. For privacy details, visit our Privacy Policy. For accessibility requests or suggestions, email us at info@magnatiles.com.