Frequently Asked Questions (FAQ)

Curiosity is highly encouraged at Magna-Tiles®! Here are a few of the questions we get the most along with our team’s best answers. If you don’t see what’s on your mind, Contact Us

Putting Safety First

We are parents too. Safety is and always will be our top priority.

The Magna-Tiles® stamp you’ll find on each tile represents our commitment to earning your trust with safe, high-quality magnetic shapes. Don’t settle for imitations!

Yep! All Magna-Tiles® products comply with U.S., E.U., and other international safety regulations, and they exceed all requirements for testing and product safety.

This includes rigorous durability, material quality, and heavy elements testing to ensure all Magna-Tiles® products are safe and can stand up to years of use.

In our company’s 25+ year history, we have never had a product recall. To learn more specifics on our commitment to safety, check out  (https://magnatiles.com/safety/)

To ensure the safest play, active adult supervision is recommended – especially for young children who may put tiles or blocks into their mouths. We encourage parents to check their Magna-Tiles® (and any other toys) regularly  for loose or broken parts. Again, if tiles are found to be damaged, please contact us.

Note: In the event any magnet is inhaled or ingested, medical treatment should be sought immediately. Call 9-1-1 as soon as possible if your child inhales or swallows any magnet at any time.

Magna-Tiles® and Magna-Qubix® are made with food-grade MABS plastic that is free of BPA, phthalates, latex, and toxic materials.

We’ve been using the same high-quality material since last century (well, 1997 to be exact), so you can count on the safety, durability, and vibrant, glossy colors you’ve known for years.

Great question! Magna-Tiles® are crafted with high-quality ceramic magnets, while Magna-Qubix® are made with rare earth neodymium magnets. Our ceramic (aka, ferrite) magnets are made to resist corrosion and demagnetization for years of lasting strength. 

It’s worth noting that exposure to extremely high temperatures (480 degrees Fahrenheit or above) will permanently reduce the strength of ceramic magnets. It’s highly unlikely your Magna-Tiles® will be exposed to that much heat, but just an FYI. 

You bet.

Magna-Tiles® products are compliant with all CPSIA regulations, including lead levels. Comprehensive safety testing has been a top priority for our company since its founding, and we strive to comply with all U.S. consumer product safety regulations. 

While the future may bring new standards and legal requirements, we’re committed to meeting and exceeding all expectations for quality and safety so parents and educators can choose Magna-Tiles® and Magna-Qubix® construction sets with confidence. Learn more about our safety record and standards.

Magna-Tiles® products are all designed in the U.S. (right outside Chicago, to be exact).

We’re proud to partner with a network of suppliers in Indonesia, China, India and the Philippines, adhering to some of the highest standards in the industry.

Building Set Basics

Our building sets engage adults and kids alike. Each is made to stand up to countless hours of hands-on construction and learning adventure.

Magna-Tiles® are ideal for kids ages 3 and up with playful hearts and big imaginations — and even the young at heart. Our tiles are just right for anyone who wants to experience playtime that’s different every time.

Our commitment to safety is what sets Magna-Tiles® apart. For starters, we only produce the highest quality products, using superior, non-toxic materials that are subjected to frequent and rigorous testing.

Magna-Tiles® pieces also feature our signature rivets and patented, reinforced lattice. The rivets provide an additional layer of security and firmly hold our tiles together. The crisscross lattice isn’t just a unique design; it acts like a skeleton, providing additional support within each piece, so the tiles won’t break open if accidentally stepped on or dropped.

Yes, Magna-Tiles® purchased through our online shop are backed with an industry-best, 1-year limited warranty. 

If damage to your Magna-Tiles® does occur during normal use, please Contact Us. As a rule of thumb, any broken toy should NOT be played with or in the hands of a child.

 

Our magnetic tiles and shapes are designed to withstand toppling towers and challenging builds. But we’re parents, too, so we understand that accidents happen. To protect your tiles and shapes against damage over time, we strongly advise against kicking, throwing, or stepping on your shapes. Keep them safe from harm and supervillains by storing them in the Magna-Tiles® Storage Bin & Interactive Play-Mat.

Toys like Magna-Tiles® impact little ones more than you might realize. Magna-Tiles® and Magna-Qubix® support math, science, and creative education. In addition to STEAM learning, the magnetic tiles and shapes are specially designed to help kiddos of all ages develop social, motor, cognitive, and emotional skills.

  • Social skills: Cooperation (sharing, turn taking), enhancing communication and language skills, engaging in pretend play, and more.
  • Motor skills: Enhance hand and eye coordination, develop grasp, build finger and hand strength, and more.
  • Cognitive skills: Problem solving, critical thinking, encouraging curiosity, and more.
  • Emotional skills: Frustration tolerance, building resilience, increasing self confidence, and more.

Here’s a few activities to try out!

We were actually born in the classroom (during a geometry lesson, to be exact)!

Decades later, Magna-Tiles® and Magna-Qubix® are regularly used in classrooms today and are an essential, engaging tool to bring learning to life!  With Magna-Tiles®, teachers can craft meaningful learning experiences for children of all ages and developmental levels.

For example: Magna-Tiles® are used to engage students in learning letters, numbers, colors, matching, pattern recognition, mathematical concepts, basic geometry, and STEAM concepts. Students also learn how to collaborate, solve problems, and strategize using our magnetic tiles and shapes. In other words, Magna-Tiles® make learning fun!

If you’re an educator looking to introduce Magna-Tiles® to your classroom, Contact Us.

Magna-Tiles® have a 3-in. base measurement, and Magna-Qubix® measure approximately 1 in. x 1 in.

They’re the perfect size for little hands to grip, pick up, and place shapes — developing fine motor skills that help youngsters become future guardians of Magna-Tiles® galaxies and rulers of royal castles.

Yes, indeed!

Magna-Tiles® and Magna-Qubix® building sets are compatible with each other for expansive creation and limitless adventures. Because all our sets have magnets, you can easily mix and match pieces to make bright ideas soar and big ideas come to life.

Don’t worry, you’re not missing anything!

You won’t find any instruction guides with Magna-Tiles® building sets. That’s because we believe our open-ended tiles and shapes encourage open-ended, creative play without boundaries. No directions and no rules (except those of the parents and educators, of course).

Have no idea where to begin? Here’s some inspiration to get your creativity flowing!

If your child is new to Magna-Tiles®, they may need a little help to get started…but before you know it, they’ll be out-building you! We recommend starting with the basics: stacking, building a cube, or creating a small house for their favorite small toys.  

If you’re ready for a challenge or looking for new ways to play, check out ideas and inspiration from around the world on our social media. You can find Magna-Tiles® on Instagram, Facebook, and Pinterest. To share your kids’ creations with our communities and for a chance to be featured, hashtag your posts with #magnatiles.

Using and Caring For Your Playsets

How can you make the most of your investment in Magna-Tiles®? It’s simple! Just follow these easy guidelines for use, cleaning, and general care.

No, Magna-Tiles® and Magna-Qubix® are not waterproof and should not be submerged, held under running water, or used in a pool or other body of water.

If water does manage to sneak inside the pieces, we recommend standing them up against a wall to help them drain and dry.

Don’t worry — there are no safety risks if your magnetic tiles take a dip. But while underwater adventures at bath time may be tempting, it’s best to keep your pieces on dry land to avoid mold, mildew, or rust.

Simply wipe them down with a damp cloth or a non-abrasive cleaner — we don’t recommend using harsh cleaners or other ingredients that might degrade the plastic material over time. 

Using large quantities of magnetic shapes for your school, camp, or other organization? Simply rotate and wipe down batches every 72 hours before re-use.

When you’re not busy creating with Magna-Tiles®, we recommend storing your pieces in a dry place away from heat sources. Keep pieces off the floor and put away, especially if there are little ones younger than 3 years old.

The best storage solution for your Magna-Tiles® depends on how many sets you need to store. We highly recommend our Magna-Tiles® Storage Bin & Interactive Play-Mat, which offers a great way to keep your magnetic tiles secure when not in use and can be used for imaginative play as well. Other storage ideas include clear storage bins and woven baskets.

Ordering Magna-Tiles® and Magna-Qubix®

Whether you prefer to shop in-person or online, it’s easy to find Magna-Tiles® products. Here’s how.

Lots of places!

You can buy Magna-Tiles® products at thousands of neighborhood toy stores, large chains (Target, Barnes & Noble), and Amazon in the U.S. and around the world! To find Magna-Tiles® near you, check out our store locator, or you can always contact us to submit an order.

No, we do not currently ship Magna-Tiles® orders outside the U.S. and Canada.

However, you’ll find Magna-Tiles® and Magna-Qubix® in stores across the globe. Need help finding magnetic shapes in your country? Contact Us and we’ll do our best to make your Magna-Tiles® dreams come true!

 

To track your magnatiles.com order, simply check for a tracking number in the email we send once your order ships. Check your local courier’s website for status updates and anticipated arrival dates. Please note it may take up to 24 hours after your email arrives for your tracking number to become visible on the courier’s website.

If you created an account on magnatiles.com, you can also log in to check the status of your order.

All magnatiles.com orders ship as a whole, so you will receive any in-stock items when your pre-ordered product becomes available. If you would like to receive in-stock orders sooner, contact us — we are happy to help!

Pre-order items are available to purchase ahead of the date they’re available for shipping. In these cases, pre-order items will be clearly marked in your cart during checkout.

Once you complete your Magna-Tiles® order, most items ship within one business day of successful payment processing (hooray!). Magna-Tiles® processes and ships orders Monday through Friday by 3:00 p.m. CST. Please note we do not ship orders on Saturdays, Sundays, or holidays.

If you created an account on magnatiles.com, you can log in to check the status of your order.

Magna-Tiles® offers free shipping for U.S. orders greater than $60 (not including tax and after any promotional codes are redeemed). Shipping costs for orders within the U.S. and Canada are based on the weight of your package and the distance it will travel.

Why would you ever do such a thing? Just kidding. If you need to cancel or change a Magna-Tiles® order, please contact us as soon as possible. We are unable to process changes in the delivery address or cancel or modify orders that have been picked up by UPS.

Need to return an order or place a new one? Simply reach out to our team for assistance.

Absolu-tile-y!

We are happy to accept returns within 90 days of receipt as long as the product is in new and unused condition and with its original packaging. Simply contact us to speak with our team.

Did you purchase your Magna-Tiles somewhere other than our website? For products purchased through authorized representatives, and not magnatiles.com, please contact the retailer directly.

To learn more about returns, please see our return policy.

If you find a lower price on an identical, in-stock Magna-Tiles® item from any authorized Magna-Tiles® retailer, we will match that price at the time of purchase or up to 7 days after purchase.

Image of a valid receipt or link to the lower priced item will be required. Reach out to us and we’ll be happy to assist.

If you have the next big Magna-Tiles® idea, we would love to hear from you!

Reach out to us any time with ideas on making our products better or creating new ones. Magna-Tiles® and Magna-Qubix® are always evolving to accommodate bigger builds, cooler projects, and growing imaginations.

We love new partners!

If you’re interested in becoming a Magna-Tiles® retailer, we invite you to fill out a wholesale account application. When you become a partner, our team helps you choose the best products for your shop — so you can share the magic of Magna-Tiles® and Magna-Qubix® with your customers.

Back To Top
0
account-useraccountarrow-rightcaret-downcartchevron-downchevron-leftchevron-rightchevron-upcircle-solidclosedownloadgifthamburgerhearthomelog-outmap-locationminuspausepayment-methodsplaypluspre-ordersrepeatsearchshopping-basketsmilesquare-down-thinsquare-up-thintrashxmark