As we celebrate the holidays, we also want our hardworking team to recharge and enjoy quality time with their families. With a large increase in orders and adjusted holiday hours, there may be a slight delay in processing and shipping times.
We appreciate your understanding and patience. Rest assured, we are committed to getting your order to you ASAP, to ensure you and your loved ones have a very Merry MAGNA-TILES holiday!
About Your Shipment
• MAGNA-TILES® ships orders Monday through Friday excluding holidays.
• Orders are shipped from Bolingbrook, Illinois USA
• Most orders shipping within the continental U.S. arrive within 3 to 5 business days of successful payment processing. Please allow more time for orders shipping to Alaska and Hawaii addresses.
• Orders shipping to a P.O. Box will be delivered via US Postal Service.
*Free Standard Shipping offer is valid on orders placed online at magnatiles.com for U.S. Standard Shipping to the contiguous U.S. No promo code required to redeem free shipping. Once your order reaches above $50, free standard shipping will automatically be applied to your order. The threshold for FREE shipping is calculated after any promotions and discounts are applied. If you choose another shipping option, additional shipping and handling fees will apply.
Shipping Cost
The cost for shipping is determined by…
- the destination of the shipment and whether you are shipping outside the contiguous U.S.
- the shipping method you choose
- the volumetric weight
Please see your shopping cart for the shipping charges for your order.
Items for shipment to countries outside of the U.S. may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
Shipping Options
UPS’s shipping calculator estimates the time and cost of delivery based on the destination and service. We offer three shipping service levels: UPS Ground Shipping, UPS 2nd Day Air Saver®, UPS Next Day Air Saver®
- Free standard shipping: 3-7 business days
- Standard UPS Ground Shipping: 3-7 business days
- UPS 2nd Day Air®: 2 business days
- UPS Next Day Air Saver®: next business day
To calculate UPS Shipping delivery dates:
1. Please visit https://www.ups.com/maps
2. Enter the zip code 60440 (our warehouse in Illinois, USA).
3. Select the option that says, “Shipped from this ZIP code”.
4. Find your delivery location on the map and use the corresponding color for the number of transit days.
5. Call 708-246-7209 or email us at [email protected] for more information and assistance.
6. Transit days are business days (Monday through Friday) only.
Tracking Your Package
If you have provided your email address we will send you a ship confirmation email when your order ships. For all orders (excluding orders shipped via USPS) this email will include a tracking number which you can use to track your package on the appropriate shipping carrier’s website.
Return Policy
At MAGNA-TILES®, we take great pride in the quality of our products. Most items are eligible for return within 90 days of purchase or delivery for a refund of the merchandise value. Please contact us right away with any concerns about defective or damaged merchandise. Proof of purchase is required for all returns. Please note that we can only accept returns from within the United States.
Only items purchased from www.magnatiles.com with original receipt will be considered for refund or exchange. Please note that shipping costs are non-refundable. If you purchased a product from an authorized MAGNA-TILES® retailer, please contact that retailer for assistance with your refund.
Please review our full return policy below before starting the return process:
Unopened Sets
- All returns or exchanges must be made within 90 days of receipt.
- Your items must be in the condition received and in the complete original box and/or packaging.
- You can get a full refund for any sealed sets originally purchased from www.magnatiles.com with original receipt.
- We are unable to issue refunds or exchanges to gift recipients.
- Depending on the reason for return, you may be responsible for return shipping and processing costs.
Opened Sets
- Opened MAGNA-TILES® sets purchased from www.magnatiles.com must include the original packing slip or receipt and can only be returned for exchange.
- All exchanges must be made within 90 days of receipt.
- We are unable to issue refunds or exchanges to gift recipients.
- Depending on the reason for return, you may be responsible for return shipping and processing costs.
Proof of Purchase
A valid proof of purchase is required to issue refunds for eligible items. We will accept all of the following as proof of purchase.
- Electronic receipt
- Original packing slip (with order number visible)
- Order number
Replacement of Damaged Items
For returns or support with the replacement of a broken/defective product purchased from www.magnatiles.com, please contact us or call us at 708-246-7209 so we can assist.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days of receiving your return. To process your refund, please mail your item(s) to our warehouse at:
MAGNA-TILES
101 E. Crossroads Pkwy
Suite C
Bolingbrook, IL 60440
Need Help?
Contact us for questions related to refunds and returns.