Returns & Exchanges

We sincerely hope that you enjoy your purchase; however, if you would like to return your items, we will gladly help you with the process. Only items purchased from www.magnatiles.com with original receipt will be considered for refund or exchange. If you purchased a product from an authorized Magna-Tiles® retailer, please contact that retailer for assistance with your refund.

Please review the guidelines below prior to your return to ensure that your items are eligible for a return/refund.

Return Guidelines: Unopened Sets

– All returns or exchanges must be made within 90 days of receipt.
– Your items must be in the condition received and in the complete original box and/or packaging.
– We are unable to issue refunds to gift recipients.
– Shipping cost & shipping sales tax incurred for returns are non-refundable and within the customer’s responsibility.

Return Guidelines: Opened Sets

– All returns or exchanges must be made within 90 days of receipt.
– Opened Magna-Tiles® sets purchased from www.magnatiles.com must include the original packing slip or receipt and can be returned for exchange.
– Shipping cost & shipping sales tax incurred for returns are non-refundable and within the customer’s responsibility.

Replacement of Damaged Items

For returns or support with the replacement of a broken/defective product purchased from www.magnatiles.com, please contact us at [email protected] or call us at 708-246-7209 so we can assist.   

Refunds

Refunds will be credited to your account within 10 business days from the date the return is received.  To process your refund, please mail your item(s) to our warehouse at:

Valtech, LLC
1347 Enterprise Drive
Romeoville, IL 60446