Shipping & Returns

About Your Shipment

• MAGNA-TILES® ships orders Monday through Friday excluding holidays.

• Orders are shipped from Bolingbrook, Illinois USA

• Most orders shipping within the continental U.S. arrive within 3 to 5 business days of successful payment processing. Please allow more time for orders shipping to Alaska and Hawaii addresses. 

• Orders shipping to a P.O. Box will be delivered via US Postal Service.

*Free Standard Shipping offer is valid on orders placed online at magnatiles.com for U.S. Standard Shipping to the contiguous U.S. No promo code required to redeem free shipping. Once your order reaches above $50, free standard shipping will automatically be applied to your order. The threshold for FREE shipping is calculated after any promotions and discounts are applied. If you choose another shipping option, additional shipping and handling fees will apply. 

Shipping Cost

The cost for shipping is determined by…

• the destination of the shipment and whether you are shipping outside the contiguous U.S.
• the shipping method you choose
• the volumetric weight

Please see your shopping cart for the shipping charges for your order.

Items for shipment to countries outside of the U.S. may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

Shipping Options

UPS’s shipping calculator estimates the time and cost of delivery based on the destination and service. We offer three shipping service levels: UPS Ground Shipping, UPS 2nd Day Air Saver®, UPS Next Day Air Saver®

• Free standard shipping: 3-7 business days
• Standard UPS Ground Shipping: 3-7 business days
• UPS 2nd Day Air®: 2 business days
• UPS Next Day Air Saver®: next business day

At MAGNA-TILES®, we take great pride in the quality of our products. Most items are eligible for return within 90 days of purchase or delivery for a refund of the merchandise value. Please contact us right away with any concerns about defective or damaged merchandise. Proof of purchase is required for all returns. Please note that we can only accept returns from within the United States. 

Only items purchased from www.magnatiles.com with original receipt will be considered for refund or exchange. Please note that shipping costs are non-refundable. If you purchased a product from an authorized MAGNA-TILES® retailer, please contact that retailer for assistance with your refund.

Please review our full return policy below before starting the return process:

Unopened Sets

• All returns or exchanges must be made within 90 days of receipt.
• Your items must be in the condition received and in the complete original box and/or packaging.
• You can get a full refund for any sealed sets originally purchased from www.magnatiles.com with original receipt.
• We are unable to issue refunds or exchanges to gift recipients.
• Depending on the reason for return, you may be responsible for return shipping and processing costs.

Opened Sets

• Opened MAGNA-TILES® sets purchased from www.magnatiles.com must include the original packing slip or receipt and can only be returned for exchange.
• All exchanges must be made within 90 days of receipt.
• We are unable to issue refunds or exchanges to gift recipients.
• Depending on the reason for return, you may be responsible for return shipping and processing costs.

Proof of Purchase

A valid proof of purchase is required to issue refunds for eligible items. We will accept all of the following as proof of purchase.

• Electronic receipt
• Original packing slip (with order number visible)
• Order number

Replacement of Damaged Items

For returns or support with the replacement of a broken/defective product purchased from www.magnatiles.com, please contact us or call us at 708-246-7209 so we can assist.   

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days of receiving your return. To process your refund, please mail your item(s) to our warehouse at:

MAGNA-TILES® Stolen Package Policy

At MAGNA-TILES®, we take the safety and satisfaction of our customers seriously. We understand the frustration and inconvenience caused by a stolen package, and we are committed to ensuring that our customers have a positive shopping experience. This Stolen Package Policy outlines the steps we will take if a package is reported as stolen after it has been delivered.

1. Delivery Confirmation

Once an order has been shipped, we will provide tracking information for your convenience. We strongly encourage customers to monitor the tracking status of their packages and ensure they are available to receive their items on the expected delivery date. Packages are considered delivered once the carrier confirms delivery to the address provided during checkout.

2. Reporting a Stolen Package

If you believe your package has been stolen, please contact our Customer Support team here. You must report a stolen package within 5 business days of the delivery date to be eligible for assistance.

3. Investigation Process

Upon receiving your stolen package report, we will:

• Confirm the delivery status with the carrier.
• Review tracking details and any available proof of delivery.
• Request that the customer check with neighbors, local post offices, or building management (if applicable), as sometimes packages are mistakenly delivered to nearby addresses.
• If needed, we can file a claim with the shipping carrier. The claim will need to be approved by the carrier before we can potentially provide a refund and/or replacement of the item(s).

4. Resolution Options

Once the investigation is complete, the resolution will depend on the findings:

• If the carrier confirms delivery, but the package is stolen: In cases of confirmed theft, we may offer a replacement and/or provide store credit, depending on the situation and our findings.
• If the carrier confirms no delivery was made: In this case, we will initiate a new shipment to you at no additional cost and/or provide store credit, if the order was correctly processed and shipped.

5. Customer Responsibility

While we will work with you to resolve the issue, customers are encouraged to take proactive steps to protect their deliveries, including:

• Using a secure delivery address (e.g., a personal residential address, work address, or parcel locker).
• Adding delivery instructions for a safer drop-off location.

7. Liability

MAGNA-TILES® is not responsible for packages once they have been delivered to the designated shipping address. We are not liable for any loss, theft, or damage that occurs after the carrier confirms the package delivery.

8. Changes to This Policy

We may update or amend this policy as necessary. Any changes will be communicated to customers via our website FAQ page.

We are committed to ensuring your experience with MAGNA-TILES® is a positive one. If you have any questions or concerns, please don’t hesitate to reach out to our Customer Support team here.

Thank you for choosing MAGNA-TILES®!

Need Help?

Contact us for questions related to refunds and returns.